General FAQs

Royal Mail 48 hr Tracked - Free delivery on all orders, with no minimum spend.

DPD Next Day - £5.50 for a faster service

Orders placed by 12:30pm Mon-Thurs will be dispatched that same day. You'll find your delivery options at the checkout page.

Unfortunately, due to delivery issues we've had to stop shipping internationally. We're hoping this will be temporary and we'll let you know as soon as anything changes.

For now, you can buy our products via some of our lovely online, retailers. Here's our full stockist list. Content Beauty and Victoria Health and are still shipping overseas, so you may like to give them a go.

We treat each order like we did our very first one – with lots of care. We hand pack your products in recyclable, protective packaging and send them as soon as we can.

If for any reason you're not happy with our delivery or the condition of your products, we’d really like to hear from you at info@barebiology.com. Or, you can talk to us using the live chat in the bottom right corner of the website. Our lovely support team are online between 10am-5pm on weekdays.

No, not at all. It's only our omega-3 liquids that need to be refrigerated and that's only once they are opened.

You can check on your parcel's whereabouts by checking your tracking link. You'll find this in your shipping confirmation email.

It's possible you'll need to arrange a redelivery, or, collect your parcel from the local collection office if you weren't home when Royal Mail attempted their first delivery.

If you haven't received a shipping email from us, it's best to check your spam folder first, just in case it's ended up there by mistake.

If this doesn't help, please email us at info@barebiology.com, or speak to us via live chat bubble in the bottom-right corner of the website. We'll help to find your parcel ASAP. 

The first thing to do is check any 'safe places' immediately. Previously selected 'safe places' might still be saved in delivery preferences.

Next, check with a neighbour. It's not uncommon for couriers to leave your parcel at a nearby address if you're out, or, accidentally get the door number wrong.

If it still hasn't turned up, please email us at info@barebiology.com, or speak to us using the live chat bubble 💬 (at the bottom-right of the website), so we can help right away.

Our warehouse packs within minutes of receiving your order, so we cannot change orders once they've been placed.

If there's an issue with your shipping info, your courier should hopefully give you the option to update your delivery preferences once you're given your delivery slot.

We cannot cancel orders or payments that have already gone through. The system is fully automated and the warehouse packs the order within minutes of receiving it.

We send a reminder email 3 days before your shipment date, so you have time to cancel, skip a delivery, or arrange an alternative date. You have until 10am on the day of your charge to do this.

Make sure you don't miss the email reminder 3 days before and add us to your contacts if necessary (add info@barebiology.com), to avoid the risk of it going into your spam folder.

We cannot cancel orders or payments that have already gone through. The system is is fully automated and the warehouse packs the order within minutes of receiving it. It's then impossible to retrieve that package from a mountain of other packages waiting for collection.

You have a statutory right to cancel an order if you change your mind within 14 days from when you, or someone you nominate, has received our products, or from receipt of the first instalment of our products ordered under subscribe & save.

To meet the statutory cancellation deadline, the minimum you need to do is to let us know you’ve decided to cancel, however, you need to return the products within 14 days from when you told us you want to cancel. You will need to pay for the return postage and we strongly suggest you use a signed for option, as we can't issue a refund until we receive the goods, or you send us proof of postage.

For more information, here's our Returns Policy.

Hopefully you won't want to return our products, but if you change your mind, please kindly re-package your return with a note including your name and order number, and send it within 30 days from receipt to:

Bare Biology Ltd, Haul + Store Unit 17, Admiralty Way, Camberley, Surrey,
GU15 3DT 

We can only process refunds for returned products that arrive in a re-saleable condition. Please help us to ensure you qualify for a full refund by:
✓ checking the safety seal on the product is intact
✓ ensuring the product is well packaged
✓ obtaining proof of postage

We recommend using a trackable service on all returns. We don’t cover postage costs where you have changed your mind about the purchase.

For more information, here's our Returns Policy.

As soon as we receive your order back to our warehouse, we check it and then issue you with a refund to your original payment card. 

We may deduct from the refund any loss in value of the products due to unnecessary handling by you. Please allow 14 days for returns to be processed. Once refunded, transactions can take 5-10 working days to clear through your bank.

You can find our products in some of the best shops in the UK: Selfridges, Planet Organic, Whole Foods, Victoria Health, John Bell & Croydon and many more. Please see our list of Stockists to find your nearest retailer.

Not at the moment, but many of our UK retailers ship worldwide.Here's our full stockist list.

In the product shop pages. Simply select the Subscribe & Save (15%) option and "Add to cart".

There are lots!

As well as automating your deliveries, so you're less likely to run out of supplements and more likely to feel the benefits, you'll also benefit from:

✔️ 15% off every order + free shipping.

✔️ Flourish points on every order. Earn points and redeem money off upcoming shipments.

✔️ A Fully flexible service. Manage everything from your portal by signing in to your Bare Biology account. Skip deliveries, change your charge dates, payment details, products and more.

✔️ No tie ins. Cancel in your portal anytime. You don't have to call us or jump through hoops. You're totally free and not tied in.

Log into your account here. Once you're in the subscription portal, find the product you'd like to resume and click "Reactivate".

Make sure your scheduled charge date is correct and change if needed. 

Log into your Bare Biology account, here. Your next charge date will be listed above your subscription product.

You have until 10am on the day of your charge to make any changes.

Find the "Next order date" icon to change your upcoming charge date. 

Log into your account, here.

Click through to "Orders" at the top of the page to see your order history.

When you purchase a subscription, you’ll be billed that initial day for your first order and every time it recurs after that.

You can adjust your subscription frequency, charge dates or skip deliveries from your subscription portal, by logging in here

If a payment card is declined, the system will make 6 charge attempts, every 24 hours, before cancelling your subscription.

After your first charge error, you should receive an email update, including a form to update your payment details if needed.

To start earning points simply sign up here. This will automatically create your Bare Biology account and you’ll receive your first 75 points.

If you already have a Bare Biology account, you don’t need to sign up again - you’re automatically a Flourish member!

You can check how many points you’ve already earned in the Loyalty section of your customer portal, where you’ll also find a list of all the other ways you can earn points.

You earn points every time you shop of course.

Absolutely! Every time your subscription order is placed you’ll automatically earn points. Once you’ve collected enough points, you can create a code for money off upcoming subscription orders.

Anything! At checkout you’ll be able to choose how many points you want to spend and they’ll be deducted from the price.

If you have an active subscription, you can redeem rewards in the Loyalty section of your account. Copy the reward code and apply to your upcoming orders in your subscription portal.

Nope! It's the same. You access your Flourish Loyalty portal, by logging into your Bare Biology account here.

You don't have to spend your points and they expire every 6 months.
But if you'd rather opt out of the Flourish scheme completely, just pop us a message at info@barebiology.com.

You can keep an eye on your points in the Loyalty section of your Bare Biology account once logged in here.

Yes! Please get in touch with us at info@barebiology.com and we can transfer the points over for you.

Changes to your personal information won't affect your points.

If you change your subscription products, the points you earn will change to reflect your new charge amount.

We'll be happy to help with this! Please send us a message to info@barebiology.com explaining the issue and we'll get back to you as quickly as possible.

At the top of the Refer a Friend portal you'll see a button to Refer a friend.

Click and a unique link will be generated that you can copy and share:

How do I use my friend's referral code?

Simply shop as normal. In the contact info section of the checkout, you’ll see a discount box where you can paste and apply your voucher. On a mobile, click the 'Order summary' drop-down arrow to find it. On a desktop it’s on the right of the page:

All of them. Six-packs and subscription options are included and no minimum spend, so you can purchase any of the products in our range.

Points show as pending for 14 days after an order is placed to allow for returns. They’ll then go straight into your account. Log in here and keep an eye out for them in the 'Loyalty' section of your Bare Biology account.

Of course. The more the merrier! As a small, self-funded business, your referrals are a huge help and really mean the world to us. You’ll just need to generate a new code each time you refer a new friend.

Thanks for the compliment! Please email us at info@barebiology.com with your details. We’ll send you our catalogue with information about our range and how to become a stockist.

No we don't, we only sell direct to retail clients.