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General FAQs

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FAQ Quick Search

Enter a keyword into the search bar to start filtering results - for example "Delivery".

    Discount And Offers

    Can I Subscribe & Save

    Do you offer bundle deals?

    How Can I Pay?

    What credit and debit cards do you accept?

    Can I pay using express checkout options?

    Can I pay using cheque or cash?

    Do you accept American Express?

    Can I order over the phone?

    Is your website safe?

    UK Delivery

    What are my options for uK delivery?

    How will you pack my parcel? Will my supplements arrive in one piece?

    Do you products need to be refrigerated in transit?

    International Delivery

    Do you ship internationally?

    When You Haven't Received Your Order

    My order still hasn't arrived.

    My tracking says delivered, but I haven't received my parcel.

    Cancelling My Order

    I've just placed an order, can I cancel it?

    My subscription order has just processed, can I cancel it?

    Can I change my order?

    Returns And Refunds

    I'd like to return my order

    How long will it take for me to receive my refund?

    Stockist Info

    Where Can I Buy Bare Biology?

    Are your products sold by any stores outside the UK?

    Subscriptions

    How do I set up a subscription?

    What are the benefits of subscribing?

    How do I manage my Subscription?

    Can I skip my delivery this month?

    Can I change my delivery schedule and charge dates?

    How can I update my shipping and contact information?

    How do cancel my subscription?

    I have cancelled my subscription but how do I resubscribe?

    How do I swap my subscription to something else?

    How Do I Add Another Product To My Subscription?

    How can I see when my next delivery is due?

    How do I give my subscription products different delivery schedules?

    How do I group my products under one subscription?

    How do I spend points on my next subscription order?

    How do I update my payment information?

    How can I check when I received my last order?

    When will I be billed for my subscription?

    Flourish Loyalty

    How can I earn points?

    Do I earn points on my subscription?

    What can points be spent on?

    My Rewards Account

    Will I have a seperate login to my Bare Biology account?

    Can I cancel anytime?

    Where can I see my points?

    Can my points be transferred to a different account?

    What happens to my points if I update my account?

    What if my points balance is incorrect?

    How do I spend points on my subscription?

    How do I spend points at the checkout?

    Referring a Friend

    How do I refer my friend?

    How do I use my friend's referral code?

    Other Questions

    On which products can I redeem my friend's referral code?

    My friend has placed their order, where are my points?

    Can I refer more than one friend?

    Become A Stockist

    I'd like to sell Bare Biology in my shop – what do I need to do?

    Do you supply any wholesale distributors?