Contact Us
Help
Have a question or comment? Use the form below or send us a message at info@barebiology.com.
For information about your order, shipping and returns, or more, see FAQs.
Disclaimer: If you are returning or exchanging a product, please visit our returns and exchange policy page.
Returns
Hopefully you won't need to return your products, but if you do, please send the product along with your name and order number to:
Bare Biology Ltd,
Haul + Store
Unit 17, Admiralty Way,
Camberley,
Surrey,
GU15 3DT
Please note we can only process refunds on products that arrive back to us in a re-saleable condition. Please help us to ensure you qualify for a full refund by:
✓ Checking the safety seal on the product is intact
✓ Ensuring the product is well packaged so it doesn't smash in transit
✓ Obtaining proof of postage
✓ Include name and order number
Write
If you like doing things old style, you can write to us at our address:
Platform 9, Tower Point, 44 North Road, Brighton, BN1 1YR.
Please don't return products to this address, we have a warehouse and the address is above. If you return products to our office address, it will delay your refund.
Stockists
If you'd like to stock Bare Biology or want some information, please email our Retail Manager at wholesale@barebiology.com
Press
If you have a press, or influencer partnership enquiry, please contact our press office at olivia@barebiology.com.
Some of our most frequently asked questions
Which product should I choose?
It can be tricky to work out which product is best for your needs, this guide explains the difference between all the products. We're all very different, so please get in touch via the contact form above if you need some advice.
Why can’t I access my subscription account?
It could be because you don't have an active Bare Biology account yet.
Annoyingly, the subscription software we use is separate from our website, which means you also need to create a Bare Biology account to be able to log in.
Where’s my order?
You can check your parcel's status via your tracking link in your dispatch email, or your Bare Biology account in the Orders section.
Any problems, please get in touch via the form above and we'll get back to you as soon as possible.