Money-Back Guarantee – Terms & Conditions

At Bare Biology, we believe in the quality of our products and want you to feel confident in trying them. That's why we offer a 30-day Money Back Guarantee on your first purchase if you're not completely satisfied.

Eligibility Criteria

Our Money-Back Guarantee is designed to give customers the confidence to try a Bare Biology product for the first time.

To be eligible:

• The guarantee applies to your first purchase of a specific product only.
• It covers a genuine first trial of a product and doesn’t apply to multiple units of the same product. For example, if you purchase several packs of the same product, the guarantee does not extend to all unopened packs if you decide after trying one that it isn't right for you.
• If you are trying a product for the first time, we recommend purchasing a single pack. This allows you to properly trial the product while remaining eligible for the Money-Back Guarantee if it isn't the right fit.
• You must contact us within 30 calendar days of your first order of that product.
• The guarantee is available only to customers who purchase directly through the official Bare Biology website.

The guarantee doesn’t apply to subscription orders or renewals, bundles, promotional products or free gifts, unless explicitly stated.

How to Claim

1. Contact us
   
   Email us at info@barebiology.com within 30 days of your order using the subject line "Money-Back Guarantee".
   Please include:
   • Your order number
   • Your full name and address
   • The name of the product
   • A brief explanation of why you're not satisfied (this helps us improve our products and service)
   
   We will acknowledge your request within 3 working days and provide return instructions and the return address.
   
   
2. Return the Product
   
   • The product must be returned, even if it has been partially used.
   • Please return the product within 14 days of receiving our confirmation email.
   • Where possible, return the product in its original packaging and include your order number inside the parcel.
   • Returns should be securely packaged.
   • We recommend using a tracked delivery service, as we cannot issue a refund for items that are lost in transit.
   • Return postage costs are the responsibility of the customer unless the product was received damaged or incorrect.
   
   
3. Refund Process
   
   Once we have received and assessed your returned product, we will issue a refund to your original payment method.
   
   We aim to process refunds within 10 working days of receiving the returned product and no later than 30 calendar days.
   
   Please note that the following are also not refundable:
   • Original delivery charges (including express delivery)
   • Return postage costs
   • Customs fees, import duties and taxes for orders shipped outside the UK
   • Gift wrapping charges

Additional Information

The guarantee applies only to individuals defined as consumers under the UK Consumer Rights Act 2015. We reserve the right to refuse a refund if our conditions have not been met, or if we believe the refund request is part of an attempt to abuse our policy.

Quick Facts

• Applies to your first purchase of a specific product only.
• We recommend ordering one pack first if you've never tried the product before.
• Contact us within 30 days of your first order of that product.
• Return postage is your responsibility unless the item arrived damaged or incorrect.
• Shipping costs are non-refundable.
• Subscriptions, bundles and promotional products are excluded unless otherwise stated.