Customer Service Executive
Love our products? Love them so much you’d like to work with us?! Well now’s your chance. We’re growing quickly and that means we’re getting lots and lots more customer queries, emails and messages to answer. We need help!
We’re looking for a self-motivated, articulate team member to deliver exceptional customer service across our email and social media platforms. You will champion our culture of always exceeding customer expectations and be responsible for handling enquiries from new and prospective customers, as well as helping to retain our existing loyal customers.
We’re a small team with a flexible and nimble culture and efficient workflows in place, meaning it’s vital that you’re able to organise your workload, prioritise accordingly and work efficiently in the team.
You’ll have a minimum 2 years’ experience working in a phone-based and/or online customer service and community management role. You’ll be well-versed in customer service and ecommerce platforms, as well as social media, with an excellent knowledge of Facebook and Instagram. Relevant experience in ecommerce for health and beauty brands would be ideal, or alternatively at a premium consumer brand. Experience of working in a small or start-up business would be beneficial but is not essential.
To apply please send your CV and a short note telling us why this is the role for you, and why you’re the person for us, to email@example.com by Midday on Monday 18th January 2021.
Please note, communication skills are critical for this role as is attention to detail. CVs and covering letters with typos or that are poorly written will automatically be discounted. Good luck!
Location: A combination of remote and office working in Central Brighton (when Covid allows)
Reports to: Sales & Marketing Manager
Salary: Competitive salary with excellent bonus scheme after probation period
Full time employed.